Iprint
/etc/init.d/novell-ipsmd
stop
/etc/init.d/novell-ipsmd
start
rcnovell-ipsmd stop
rcnovell-ipsmd start
rcnovell-ipsmd
restart
killall ipsmd
Determine
version of OES/SLES
cat /etc/novell-release
Operations
using iPrintMan
Create iPrint Driver Store
iprntman
ids "[ids]" -c
iprntman ids
"cn=myIDS,ou=myContainer,o=myOrganization" -c
Create
Print Manager
iprntman psm "[psm]" -c --use-ids
"[driverstore]"
iprntman psm
"cn=myPSM,ou=myContainer,o=myOrganization" -c --use-ids
"cn=myDriverStore,ou=myContainer,o=myOrganization"
Create
a Printer
iprntman printer [printer] -c --container [context]
--gateway-load-string "iprintgw PORT=LPR
HOSTADDRESS=[ip_address_of_printer] PRINTERNAME=PASSTHROUGH"
iprntman
printer p1 -c --container ou=print,o=novell --gateway-load-string
"iprintgw PORT=LPR HOSTADDRESS=137.65.215.146
PRINTERNAME=PASSTHROUGH"
Associate Windows XP, Windows 2000, and Linux drivers to an existing printer iprntman printer p1 -m --driver-winxp "HP LaserJet 4200 PCL 5e" iprntman printer p1 -m --driver-win2k "HP LaserJet 3200 Series PCL 5e" iprntman printer p1 -m --driver-linux "HP LaserJet 8000 Series" iprntman printer p1 -m --driver-win764 "Xerox WorkCentre 7855" -u cn=admin,o=iPrintAppliance iprntman printer p1 -m --driver-win1064 "Xerox Phaser 6360 Series Class Driver" -u cn=admin,o=iPrintAppliance ---> note: driver-win1064 updates the Win8/10 driver association. driver-win864 updates the same thing. Manage Printer iprntman printer [paname] –stop iprntman printer [paname] –start if spaces in pa name, then they PA name must be in quotes. revert to backup database copy: cp -p /var/opt/novell/iprint/[PSM].[OU].[O].psm/psmdb.dat /somelocation cp -p /var/opt/novell/iprint/[PSM].[OU].[O].psm/psmdsav.dat psmdb.dat
Viewing
iPrint Processes
ps -elL |
grep ipsmd (view threads held by ipsmd)
ps -eaf | grep ipsmd (view
running ipsmd processes)
kill -9 [pid]
Location
of Stuff
/var/opt/novell/iprint/[PSM].[OU].[O].psm/psmdb.dat
ipsmd and
idsd log files:
/var/opt/novell/log/iprint/
Cluster
log files for service startups:
/var/opt/novell/log/
Cluster
load script:
/var/opt/novell/ncs/SOMENAME_SERVER.load
PSM and
IDSD configuration
files:
/etc/opt/novell/iprint/conf/print_manager_name_ipsmd.conf
and idsd.conf
iPrint/Apache
configurations are loaded with these symlinks. *.conf files under
httpd are loaded with Apache.
/etc/opt/novell/httpd/conf.d/iprint_g.conf --> Opens port
631
/etc/opt/novell/httpd/sslconf.d/iprint_ssl.conf --> LDAP
Configuration
The
actual iPrint Apache conf files reside
in:
/etc/opt/novell/iprint/httpd/conf/
iprint.ini,
iprint clients, Windows iprntman
installation:
/var/opt/novell/iprint/htdocs
Cached
drivers at the PSM:
/var/opt/novell/iprint/mod_ipp/drivers/
RESDIR
location:
/var/opt/novell/iprint/resdir/
Location of
Binaries:
/opt/novell/iprint/bin
Location
of pid files:
/var/opt/novell/run/iprint
If
ipsmd symlink is missing:
cd /etc/opt/novell/iprint/conf
ln
-s /etc/opt/novell/iprint/conf/manager.ou.o.ipsmd.conf ipsmd.conf
To
recreate Printer Agents using a CSV (creation mode, not associate)
1.
Delete all of the DS Printer Agent objects.
2. Create a new Print
Manager (if needed)
3. Run the new Print Manager
4. Prepare the
CSV file
- Remove all Driver Associations (bug in iprntman: it
won't associate drivers)
- Check for invalid characters in CSV
file (use Beyond Compare: it's better at detecting hidden
characters)
5. cd to the directory where you copied the CSV
file.
6. Run this command:
iprntman printer --csv-import
./[NameOfCSVfile.csv]
7. Authenticate with your eDir username and
password
Generate
XML without executing migration
Example:
/opt/novell/bin/iprintmig -v -v -v -v -s 172.16.30.28 -d
172.16.30.61 -i 172.16.30.61 -D
cn=PPS-PRINT-MANAGER,ou=SERVICES,o=PPS -u cn=administrator,o=pps -U
cn=administrator,o=pps -I cn=PPS-PRINT-DRIVERS,ou=SERVICES,o=PPS -a
--noIni --nodrivers --overwrite-profiles -N --progress-interval 2
--port 636 --ssl –nogo
Syntax:
/opt/novell/bin/iprintmig -v -v -v -v -s <NetWareIP> -d
<LinuxIP> -i <IDSserverIP> -D <PSMDN> -u
<SourceAdminFDN> -U <DestinationAdminFDN> -I <IDS-FDN>
-a --nodrivers -N --progress-interval 2 --port 636 --ssl –nogo
How
to install the latest iPrint Info plugin:
Check
to see which iPrint plugin is installed.
rpm -qa |grep
supportutils-plugin-iprint
Check to see which iPrint plugin is
available in the registered channels:
zypper search -s
supportutils-plugin-iprint
Install the latest iPrint
plugin:
zypper in supportutils-plugin-iprint
PSMRebuild
Running
this script will:
- make a backup of the Print Manager XML in the
/tmp directory
- make a backup of the psmdb.dat in the
/var/opt/novell/iprint/<print manager name and context>.psm
directory.
- blank the Print Manager database
- rebuild the
Print Manager database to contain all the original printer
configuration.
Note: You will be prompted to provide the admin
password. Printing will be down for a few minutes while this script
runs.
Paste the following string of commands into a terminal
session while logged in as root.
wget -P /tmp
ftp://ftp.novell.com/outgoing/PSMRebuild-1.6.sh;chmod +x
/tmp/PSMRebuild-1.6.sh;/tmp/PSMRebuild-1.6.sh
If
you don't like the results of the script, you can easily go back
by:
- Find name of the backup .dat file within the
/var/opt/novell/iprint/<print manager name and context>.psm
directory
- Run these commands:
rcnovell-ipsmd
stop
/opt/novell/iprint/bin/ipsmd -r <name of the backup .dat
file>
Note: do not provide the path to the .dat file. Just the
name.
Web
Stuff
rcapache2
restart
log files in /var/log/apache2
rcnovell-tomcat4
restart
/etc/apache2/httpd.conf
Enable Apache
debug:
/etc/sysconfig/apache2
APACHE_LOGLEVEL="debug"
To
enable extra Apache information which can be viewed through a web
page:
Comment out the location parameters within the
/etc/apache2/mod_status.conf
<Location
"/server-status">
SetHandler server-status
Require
all granted
</Location>
Change the following in
/etc/sysconfig/apache2
APACHE_EXTENDED_STATUS="on" {this
is off by default}
Add mod_status module to the following
list:
APACHE_MODULES="actions alias auth_basic authn_file
authz_host authz_groupfile authz_core authz_user autoindex cgi dir
env expires include log_config mime negotiation setenvif ssl
socache_shmcb userdir reqtimeout proxy proxy_ajp proxy_http rewrite
authn_core php5 mod_status"
restart apache2
Enable
iprntman logging:
export
IPRINTMAN_TRACEFILE=/tmp/iprntman.log
Determine which service
is
Is
LDAP running?
netstat -atp | grep
ldaps
Which
process is listening on port 631?
netstat -atnp | grep 631
Telnet
test (without Telnet)
Syntax:
curl
-v telnet://<IP of Printer>:515
Example:
curl -v
telnet://137.65.47.4:515
Determine
which service is reply to apache requests:
http://ip/asdf
Check
the apache error_log to see if /srv/www/htdocs/ is
replying
Determine
how many apache threads are being used:
pgrep
httpd | wc -l
Is
the LDAP server's cert signed by the CA's key?
OES
1:
echo -n | openssl s_client -connect localhost:636 -CAfile
/etc/opt/novell/SSCert.pem -verify 255
echo -n | SSL_CERT=/no_dir
openssl s_client -connect localhost:636 -CAfile
/etc/opt/novell/SSCert.pem -verify 255
OES
2:
echo -n | openssl s_client -connect localhost:636 -CAfile
/etc/opt/novell/certs/SSCert.pem -verify 255
echo -n |
SSL_CERT=/no_dir openssl s_client -connect localhost:636 -CAfile
/etc/opt/novell/certs/SSCert.pem -verify 255
Capture
LDAP trace of psmstatus login or other LDAP processes
1) Open
a putty or terminal session to the iPrint server
2)
Type:
ldapconfig set "LDAP Screen Level=all" - provide
FDN and password for admin
ndstrace
set
ndstrace=nodebug
ndstrace time tags ldap
ndstrace screen
on
ndstrace file on
set ndstrace=*r (to clear the trace
file)
3) Duplicate the issue and one duplicated type:
ndstrace
file off
exit
4) Send the
/var/opt/novell/eDirectory/log/ndstrace.log and let me know the
username that attempted the login.
If the
iPrint plug-in doesn't show as an available plug-in module:
/var/opt/novell/iManager/nps/portal/modules/iPrintX/install/iPrint.xml
rcnovell-tomcat5 restart
iManager
iPrint certificate stored in
Tomcat:
/var/opt/novell/tomcat5/webapps/nps/portal/modules/iPrintX/certstore/cn=admin,o=novell,[DNSorIP].hostnames
To auto
create the SSL CertificateDNS:
ndsconfig upgrade -j
Certificate
Recreation Script:
wget -P /tmp
http://trevman.com/utils/certificate-creation-4.1.sh
Who
issued SSCert.pem (eDir CA, YaST, or someone else?) should be eDir
CA:
openssl x509 -in /etc/opt/novell/SSCert.pem -noout -text
Installing
updated RPM:
rpm
-Uvh novell-iprint-server.i586.rpm
Test
validity certificate file:
cd
/etc/opt/novell/certs/
certtool --certificate-info --infile
SSCert.pem | more
Do we
know the pass phrase?
openssl
rsa -noout -modulus -in vaserver.pem
DNS
name used with PEM file?
openssl
x509 -in vaserver.pem -noout -issuer -issuer_hash
Subject
Alternative Name has both DNS and IP?
openssl
x509 -in vaserver.pem -noout -text
CSR
valid? Does it contain both DNS and IP as SAN?
openssl
req -text -noout -verify -in CSR.csr
Look
at md5 to see if CRT, KEY, and CSR belong to same batch:
openssl
x509 -noout -modulus -in certificate.crt | openssl md5
openssl rsa
-noout -modulus -in privateKey.key | openssl md5
openssl req
-noout -modulus -in CSR.csr | openssl md5
Add
proxy exceptions:
vi
/etc/sysconfig/proxy
NO_PROXY="127.0.0.1,
localhost,...."
Download
file from web:
wget
http://www.novell.com/communities/files/certificate-creation-1.1.tgz
DSRepair:
ndsrepair
-U
Troubleshooting Apache Vs iPrint:
CONFIGURE
APACHE TO NOT LOAD IPRINT
cd /etc/opt/novell/httpd/conf.d
mv
iprint_g.conf iprint_g.bakconf
cd
/etc/opt/novell/httpd/sslconf.d
mv iprint_ssl.conf
iprint_ssl.bakconf
rcapache2 start
CONFIGURE
APACHE BACK TO PREVIOUS CONFIGURATION (to load iPrint):
cd
/etc/opt/novell/httpd/conf.d
mv iprint_g.bakconf iprint_g.conf
cd
/etc/opt/novell/httpd/sslconf.d
mv iprint_ssl.bakconf
iprint_ssl.conf
rcapache2 restart
Alternative
to force unrestricted access:
/var/opt/novell/iManager/nps/WEB-INF/configiman.properties
admin.novell=eDirectory
CUPS
restart
cups:
rccups restart (status, stop, start)
To list
versions of CUPS, Foomatic, Ghostscript, and Hplip:
rpm -qa |
egrep '^cups|^foomatic|^ghostscript|^hplip'
List the
Device URI's for all CUPS printers:
lpstat -v
Which
process is listening on port 631?
lsof -i TCP:631
Associate
PPD to installed CUPS printer
lpadmin -P [Name] -m name.ppd
To create
a CUPS printer:
lpadmin -p [printer_name] -v [Device_URI] -P
/usr/share/cups/model/HP/[ppd] -E
lpadmin -p colorlj -v
socket://10.0.1.19:9100/ -P
/usr/share/cups/model/HP/Color_LaserJet_4600-Postscript.ppd.gz -E
To create
a CUPS printer without an associated PPD:
lpadmin -p colorlj -v
socket://10.0.1.19:9100/ -E
To
determine the version of CUPS:
rpm -qa | grep cups
Determine
what USB ports are detected by the OS:
lsusb
To
add a user to the LP admin group:
lppasswd
-a [linux_user_account] -g sys
Send
a print job:
lp -d colorlj /directory/file
PPDs
stored on SuSE:
/usr/share/cups/model
Error
Log:
/var/log/cups/error_log
CUPS
configuration file:
/etc/cups/cupsd.conf
To
view a CUPS printer's queue
lpq -P <printername>
To test a
CUPS ppd:
cupstestppd or
http://www.cups.org/testppd.php
http://partners.adobe.com/public/developer/en/ps/5003.PPD_Spec_v4.3.pdf
Determine
version of SuSE
cat /etc/SuSE-release
Set
up VNC
vncserver
give it a password. The listening port is
5801
NDS
eDirectory Commands
ndsstat (determine version of
eDir)
ndsrepair -T (check TimeSync)
ndsrepair -P (view
paritition information... from here, hit a number for a partition,
then perform various repairs)
Restart eDir and LDAP
---- cd
/etc/init.d
---- ./ndsd restart
General Linux
Capturing
TCPDUMPs
tcpdump
-i lo -s 0 -w /directory/filename.cap (loopback capturing)
tcpdump
-s 0 -w /directory/filename.cap (primary NIC capturing)
tcpdump -i
any -s 0 -w /directory/filename.cap (All interface capturing –
loopback, primary NIC, secondary NIC, etc)
tcpdump -s 0 -W 30 -C
10 -w /directory/filename.cap (-W = The number of files to rotate /
-C = MB each file will not exceed)
tcpdump -n port 9100 -s 0 -W 30
-C 10 -w /tmp/CUPS-ConnectionTimeOut.cap (capture rotating data, only
from a specific port number)
tcpdump -n host 10.10.2.2 -s 0 -W 30
-C 10 -w /tmp/CUPS-ConnectionTimeOut.cap (capture rotating data, only
from a specific IP address)
tcpdump -n port 631 -s 0 -w
/tmp/ClientVersion.cap
a. Log into a terminal session with the
root user.
b. Paste the following command into a terminal session.
tcpdump -n host 10.23.53.15 -W 10 -C 10 -w
/tmp/CUPSnotPrinting.cap
Note:
-n = replace the example IP
address with IP address of the printer that can duplicate the
problem.
-W = The number of files to rotate
-C = MB each file
will not exceed
c. Wait for the problem to happen.
d. As soon
as the problem happens, do a ctrl + c within the terminal session to
stop the trace
It is important to stop the trace quickly after the
problem was noticed so the tcpdump capture doesn't overwrite the
problem.
e. Copy off the files. Zip them up. Upload the ZIP file
to ftp://ftp.novell.com/incoming
f.
Send me an email with:
- the name of the uploaded ZIP file
-
the approximate time the print job failed.
Transfer
Files using FTS:
sftp
-P 2222 userfromSalesforce@ftp-pro.houston.softwaregrp.com
Find
a filename
find
/ -iname [filename]
Turn
less into tail
SHIFT + F
Upload
to ftp outgoing site using Linux:
Install
lftp, then run this command:
lftp
-d -e 'set ssl:ca-file /tmp/DigiCertCA.pem;set ftp:ssl-force true;
set ssl:verify-certificate true' -u kwbradford
ftp-internal.provo.novell.com
Rename
a file (or symlink)
mv originalname newname
List
files chronologically:
ls -lrth
List files
alphabetically:
ls -lh
Decrease NIC performance
(throttle Network Card)
tc qdisc add dev eth0 root netem delay
1000ms
FTP
file from linux to ftp.novell.com/incoming
ftp
open
ftp.novell.com
anonymous
email@email.com
cd
incoming
lcd /[local_directory]/[local_directory]
put
[filename]
quit
Here is an example:
ftp
open
ftp.novell.com
anonymous
email@email.com
cd
incoming
lcd /tmp/mytcpdumps
put TCPDumpOfFailure
quit
Curl
command to upload file to FTP Incoming:
Syntax:
curl
-T /<path>/<to>/<file>
ftp://ftp.novell.com/incoming/
Example:
curl
-T /etc/hosts ftp://ftp.novell.com/incoming/
Install
FTP to an Appliance server:
wget
-P /tmp
http://fr2.rpmfind.net/linux/opensuse/tumbleweed/repo/oss/x86_64/ftp-0.17-694.18.x86_64.rpm
rpm
-Uvh /tmp/ftp-0.17-694.18.x86_64.rpm
Mail a
file from command line
mail
-s “SR # 10643......” -a padbtxt.xml
kwbradford@novell.com
Decompress
a tar.gz file:
tar -xzvf [filename].tar.gz
tar gz
examples (compress directory AND compress files start with
something*)
tar -zcvf archive-name.tar.gz directory-name
tar
-zcvf archive-name.tar.gz filenam*
Extract Tar
tar
-xvf yourfile.tar
tar -C /myfolder -xvf yourfile.tar
tar
a directory:
tar cvf [tarname].tar [directory]
chmod
-R 777 [directory]/
1=x
2=w
3=wx
4=r
5=rx
6=rw
7=rwx
chown
[username].[group] * ---> an example group = users
Set
the sticky bit permission:
chmod 4750
/opt/novell/iprint/bin/papercut
chmod 4750
/opt/novell/iprint/bin/iprintgw
Instructions
to update to OES SP1 using RUG:
Activation
code: rug
act -s 1 2B95AC7D44EB0A kwbradford@novell.com
Mount
an ISO
mount
-o loop [fileName].iso /mnt
Dump
last 100 lines of a file to a new file:
tail
-500 /whatever/log/file/file.log > /tmp/whateverNewLogYouWant.log
Dump
line 1000 through line 1100 to a new file:
awk
'NR >= 1000 && NR <= 1100'
/var/opt/novell/tomcat-filr/logs/appserver.log >
/tmp/appserver-Portion.log
fstab
mount example:
thor.print.lab.novell.com:/share/downloads
/mnt/tools nfs defaults,noauto,ro,rsize=8192,wsize=8192,intr,soft 0 0
vi Commands
vi
find string
/[whateverString]
n --> find next occurrence
of that string
N --> find previous occurrence of that string
gg
--> cursor goes to top of file
To
replace a string with blank: (example: &)
:%s/&//g
To replace a string with another string: (example: billy
for bob)
:%s/billy/bob/g
To delete a line starting
with a string:
(example:
<role>)
:g/<role>/d
(example:
<acl>)
:g/<acl>/d
(example: </acl>)
(note: need the \ 'escape' key)
:g/<\/acl>/d
Search
backwards:
?
Remove
^M characters
:%s/^M//g
To enter ^M, type CTRL-V, then
CTRL-M. That is, hold down the CTRL key then press V and M in
succession.
Search for lines which start with <dn>,
skip the CN entry, and write the new
string.
%s:\(<dn>[^,]*\),.*:\1,O=novell123</dn>:g
Count
number of printer agents within XML (minus the Print Manager)
grep
"\<dn\>" padbtxt.xml | wc -l
Search
for text string across many files:
grep
“whatevertext” *.conf
or
find /<path> -type f
| xargs grep -i "Look for Me"
DOS
Equivalent
cd to the
directory to start the search
Syntax:
findstr /S /I /M
"WhateverText" *.*
For
Faster results:
findstr /S /I /M "WhateverText" *.txt
The
findstr command will return file names for every file which has any
of the words in the quoted phrase. To return file names which have
only the exact phrase, use PowerShell:
Get-ChildItem -Recurse
-Filter "RetainServer*.log" | Select-String -Pattern "Exact
phrase you want searched" -SimpleMatch | Select-Object -Property
Path -Unique
Note: The above command can take a few minutes.
Note:
Both the items in quotes need to be adjusted according to your search
needs.
Delete
Print Jobs over 3 days old:
find
/vastorage/iprint/var/opt/novell/iprint/print_manager.iPrintAppliance.psm
-name "*.1" -type f -mtime +3 -delete
find
/vastorage/iprint/var/opt/novell/iprint/printmobile/jobs -name "*.*"
-type f -mtime +3 -delete
Find 10 largest
directories and files
du
-aSh /var | sort -rh | head -n 15
Find
largest files in a directory: (uses less memory to calculate than the
above command)
find
/var -printf '%s %p\n' | sort -nr | head -15 | while read -r size
file; do echo "$(numfmt --to=iec-i --suffix=B --format='%.1f'
"$size") $file"; done
rsync
command to preserve permissions and information (-i) on what
changes:
rsync
-ravPi source destination
View
the disk space used by a directory and its subdirectories
du
-h
sed
command to delete lines which contain text of 'special'
sed
-i '/special/d' myfile.txt
sed
command to find/replace text in a file
sed
-i 's/old-text/new-text/g' file.txt
sed -i
's/APACHE_LOGLEVEL="warn"/APACHE_LOGLEVEL="debug"/g'
/etc/sysconfig/apache2
sed -i
's/server_log_level=warning/server_log_level=info/g'
/etc/opt/novell/iprint/conf/iprintconf.properties
sed -i
's/client_delete_not_found_printers=false/client_delete_not_found_printers=true/g'
/etc/opt/novell/iprint/conf/iprintconf.properties
sed -i
's/client_delete_not_found_printers=true/client_delete_not_found_printers=false/g'
/etc/opt/novell/iprint/conf/iprintconf.properties
sed -i
's/<accountingloadstring>papercut/<accountingloadstring>/g'
/tmp/padbtxt.xml
sed -i 's/=WARNING/=INFO/g'
/var/opt/novell/iprint-tomcat/webapps/iprint/WEB-INF/classes/logging.properties;sed
-i 's/=WARNING/=INFO/g'
/etc/opt/novell/iprintmobile/conf_local/config_logging.properties
Command
to see how much disk space a directory is taking
du
-sch var
du -sch usr
Check
available disk space
df -h
Clear Memory Cache &
SWAP file
sudo sync;echo 3 > /proc/sys/vm/drop_caches &&
/sbin/swapoff -a && /sbin/swapon -a
List process in
order of most memory taken:
top -b -o +%MEM | head -n 20
top
-b -o +%MEM | head -n 20 >>
/tmp/Memory_Sorted_by_Process_Name.txt
Test Disk Read
speed.
cd to the disk (partition) you want to test
Create a
directory called 'speed'
cd to the newly created speed
directory
Ensure you have at least 10GB free space on this
partition
Run this command:
dd if=/dev/zero of=1gb.img bs=1G
count=1 oflag=dsync
→ Notes:
--> if = input file
-->
of = output file.
--> bs = block size
--> oflag = turns
off disk caching
--> This command creates a 1gb file in the
speed directory.
Run this command:
dd if=/dev/zero of=4gb.img
bs=1G count=4 oflag=dsync
→ This command creates a 4gb file
in the current directory.
Run this command:
time dd if=1gb.img
of=/dev/null bs=8k
→ Note: This command reads the 1gb.img
file in 8k block sizes.
→ View the results
→ Run the
time command again and view the results. It should be faster because
the file is cached.
Run this command:
time dd if=4gb.img
of=/dev/null bs=8k
→ Note: This command reads the 4gb.img
file in 8k block sizes
→ View the results
Run the time
command again and view the results. It should be faster because the
file is cached.
Mount
remote Linux resource
mount [ip_or_dns]:/[exported_directory]
/[mount_point]
mount 137.65.59.41:/share/downloads
/mnt/tools
Resolve DNS
dig [hostname.company.com]
ssh -l root [ipaddress]
Run a command on bootup
a. Create the file /etc/init.d/after.local |
||
|
The content must be: |
|
|
|
!#/bin/sh
|
b. Modify the after.local to have execute permissions |
||
|
chmod +x after.local ds |
License
Registration Issues:
AM_T_LICENSE
- all Americas and Canadian cases
APJ_T_LICENSE - all AsiaPac
cases
EMEA_T_LICENSE - all EMEA cases
EMEA:
mi.Licensing-EMEA@microfocus.com
AMS:
mi.licensing-NA@microfocus.com
APJ: LicensesAPAC@microfocus.com
Troubleshooting
Registration Communication issues
130.57.66.20
nu.novell.com (old TLS)
130.57.66.5 nu.novell.com (newer
TLS)
secure-www.novell.com
curl -v
telnet://nu.novell.com:443
suse_register
-a email=<email> -a regcode-iprint=<Reg_Code>
suse_register
-a email=<email> -a regcode-filr=<Reg_Code>
suse_register
-a email=<email> -a regcode-cea=<Reg_Code>
suse_register
-d 3 -a regcode-sles=<Reg_Code> -a email=<email> -L
/root/suse_register-d3.log
suse_register -a email=<emailaddress>
-a regcode-iprint=<reg code>
Using
SMT server with older products, such as OES2015.x, Filr 3, iPrint
3:
1)
Install SMT on OES2018.3 or SLES12.5
2) Configure SMT and mirror
repos
3) Remove SSLv3 from apache.
A) Modify
/etc/apache2/ssl-global.conf and
/etc/apache2/vhosts.d/vhost-ssl.conf
Change: SSLProtocol all
-SSLv2 -SSLv3
To: SSLProtocol all -SSLv2
B) rcapache2
restart
4) Configure clients for the SMT server and
register.
Connecting to SMT (Trevor's server as an
example):
1) suse_register -E (if already registered for
something. might need manual registration removal)
2) Download
clientSetup4SMT.sh:
http://lava.lab.novell.com/repo/tools/clientSetup4SMT.sh
3)
clientSetup4SMT.sh --host lava.lab.novell.com --regcert
http://lava.lab.novell.com/smt.crt
4)
Register server: suse_register -a regcode-prod=asdfasdf -a
email=user@domain.com
scp
examples:
scp
-Cr root@137.65.52.43:/home/kwbradford/Data/* /data
scp -Cr
[user]@[source]:/dir/dir/filename /destination (this example is used
when you are copying to the box where the command is being run from.)
ipcon
info gathering:
echo
=== orientdb status === > /tmp/ipconloginInfo.txt;systemctl status
orientdb >> /tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo === iprint tomcat status === >>
/tmp/ipconloginInfo.txt;systemctl status novell-iprint-tomcat >>
/tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo === iprint license status === >>
/tmp/ipconloginInfo.txt;systemctl status novell-iprint-license >>
/tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo === zypper ref === >>
/tmp/ipconloginInfo.txt;zypper ref >>
/tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo === zypper lr === >>
/tmp/ipconloginInfo.txt;zypper lr >>
/tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo === iprintconf.properties === >>
/tmp/ipconloginInfo.txt;less
/etc/opt/novell/iprint/conf/iprintconf.properties >>
/tmp/ipconloginInfo.txt;echo "" >>
/tmp/ipconloginInfo.txt;echo === iprint_mobile0.log file === >>
/tmp/ipconloginInfo.txt;tail -n 300
/var/opt/novell/log/iprintmobile/iprint_mobile0.log >>
/tmp/ipconloginInfo.txt
Debug
iprintgw:
(Open
a terminal on the server. Don't do the following steps through a
remote session such as Putty)
a. If you are not logged in as root,
then su to root.
b. Type screen, hit ENTER, and hit the space
bar
c. mv /opt/novell/iprint/bin/iprintgw iprintgwtest
d.
rcnovell-ipsmd restart
e. gdb iprintgwtest
f. r -d
Wait
for the problem to occur. Do not close either the terminal session.
If you close the session, then the Gateway will go away and no one
will be able to print. If the problem occurs between 9am and 5pm
Mountain Time, give me a call. A developer will then remote into your
system and debug the problem.
Some helpful gdb commands (once
iprintgw crashes):
bt
f 0
list [put the line # listed from
the bt command]
p [variable name listed by the list command]
Capture
a core of ipsmd (or any process)
install debug version of
novell-iprint-server
ulimit -c unlimited;install -m 1777 -d
/var/local/dumps;echo "/var/local/dumps/core.%e.%p" >
/proc/sys/kernel/core_pattern;sysctl -w
kernel.suid_dumpable=2
rcnovell-ipsmd
stop
/opt/novell/iprint/bin/ipsmd -F 0x7FFFFFFF
run iPrint Info
script
wait for crash
run the iPrint Info script again
send
- both iPrint Info script output files
-
/var/local/dumps/<corefile>
-
/var/opt/novell/log/iprint/debug.log
Sample
Scripts:
Script to
find all files that end in .conf, copy them to /tmp/conf_files, then
tar them up.
#!/bin/bash
mkdir
/tmp/conf_files
for i in `find /etc -name '*.conf'`
do
cp
"$i" /tmp/conf_files/
tar cvf /tmp/ApacheConf.tar
/tmp/conf_files/
done
Script to restart a service (apache or ipsmd)
#!/bin/bash
if
tail -20 /var/log/apache2/error_log |grep "Segmentation fault";
then
echo "iPrint and Apache were restarted $(date '+%m/%d/%y
%H:%M:%S')" >> /tmp/iPrintRestart.log
rcapache2
restart
wait
rcnovell-ipsmd restart
fi
Script to restart the Print Manager if a printer goes NOT BOUND
#!/bin/bash
/opt/novell/bin/iprntman
printer -l -u admin -P novell > /tmp/NOT_BOUND_chk
wait
if
tail -8 /tmp/NOT_BOUND_chk |grep "Connected"; then
echo
"A Printer Agent was in a NOT BOUND state; Print Manager
restarted $(date '+%m/%d/%y %H:%M:%S')" >>
/tmp/iPrintRestart.log
rcnovell-ipsmd restart
fi
Script
to restart CUPS printers in a STOPPED
state
######################################
ERR="chkprinter.err"
DEFPRINTER=`/usr/bin/lpstat -t
| grep default | awk '{print $4}'`
CHKSTATUS=`/usr/bin/lpstat -t
| grep "$DEFPRINTER" | grep disabled`
###################################### exec 2>$ERR
if
[ ! -c /dev/lp0 ];then
mknod /dev/lp0 c 6 0
fi
if
[ -n "$CHKSTATUS" ];then
logger "chkprinter.s
-$DEFPRINTER found disabled on `date`"
# See if there areany
jobs qued up
PRTJOBS=`lpstat -o`
if [ -n "$PRTJOBS"];then
logger "chkprinter.s - The following print jobs are being
canceled on `date`"
lpstat -o >/tmp/chkprinter.jobs
while
read line
do
logger "chkprinter.s - $line"
done
</tmp/chkprinter.jobs
for
i in `lpstat -o | awk '{print$1}'`
do
cancel $i
done
fi
#Now Enable printer
/usr/bin/enable $DEFPRINTER
logger"chkprinter.s - $DEFPRINTER enabled on `date`"
fi
Chromebook
Wireless Connection Details:
EAP
PEAP
EAP Phase 2 = Automatic
Server CA certificat = Do not
check
Page 2